REfunds & Direct Deposits

You may receive money back from CCC if your student account has a credit balance or if you drop an eligible class by the applicable refund deadline.

These are two different kinds of refunds:

• Account or financial aid refund: Money left over after eligible charges on your CCC account have been paid.
• Tuition refund: Tuition returned because you dropped a class within CCC’s refund period or an exception to the refund procedure was approved.

CCC has two ways to send you your money: Mailing you a check to your address on file, or depositing it directly into your bank account using Direct Deposit.

Direct deposit sends eligible refunds directly to your bank account instead of mailing a paper check.

Fill out the CCC Direct Deposit Form to get started. We recommend completing it at least two weeks before a scheduled financial aid disbursement to make sure you get your money on schedule.

You need to keep your banking information current. If your account information changes, update it before another refund is processed.

Refund checks are mailed to the mailing address CCC has on file for you. Make sure your address is current so your refund is not delayed.

Refund processing does not begin until after the applicable add/drop period. This is because schools are required to confirm that a student has enrolled and showed up for class before giving them money. For Fall 2026, the refund period beings on September 2, 2026.

Financial aid has its own disbursement and refund schedule.

You will receive a 100% tuition refund when you drop a class by its published 100% refund deadline. For Fall 2026, September 1, 2026 at 5 p.m. is the refund deadline. If you drop a class by this date, you will get all of your money for that class back. After Sep. 1, you will get $0 back.

You are responsible for officially dropping classes you do not attend or do not plan to attend. Simply not attending a class does not remove you from it, and faculty do not drop students for nonattendance. After the published refund deadline, you are generally responsible for the full tuition and fees, even if you are no longer enrolled in the class. [Is this true?]

CCC allows students to request an exception to the tuition refund procedure in certain circumstances.

Refund requests may be considered for situations including:

• Serious illness or injury that required withdrawal;
• Death of the student or the student’s spouse, parent, or child;
• Qualifying military service; or
• Other circumstances reviewed individually by CCC.

Supporting documentation is required. You must have withdrawn from the course before requesting the refund, and requests made after a grade has been issued are not eligible for a refund through this process.

The deadline to submit a refund request is generally the end of the following semester. For example, a request involving a fall course must generally be submitted by the end of the following spring semester.

When an approved refund creates a credit balance, CCC first applies the credit to any allowable outstanding charges before calculating the amount to be refunded. Whatever amount is leftover becomes your refund. 

If you used a credit card, check, debit card, or payment-plan payment to make your original payments, your refund will be sent as a check or direct deposit. Payments made by a third-party organization may be returned to that organization when required.

Credit-card processing fees paid to a third-party vendor are not refundable.

If you are supposed to receive financial aid money (grants and/or student loans), you may end up with a refund. When you are eligible for more financial aid money than your classes cost, you will receive a refund of the difference. For example, if your financial aid gives you $3,000 a semester, but your classes only cost $1,600, you will be refunded $1,400. ($3,000-$1,600=$1,400).

If you were previously paying on a payment plan, and you become eligible for financial aid, you will be refunded the money from your payments up to the full amount of your financial aid. Example: You were awarded $3,000 of financial aid. You paid $700 on your payment plan, but still owed $900 for your tuition. Your financial aid would cover the $900 of tuition ($3,000-$900=$2,100), then you would be sent the remaining $2,100 as a refund.

Withdrawing from all classes can have additional consequences if you receive federal financial aid. CCC may be required to calculate how much federal financial aid you earned and how much must be returned. If changes to your account or additional payments create a credit balance, CCC processes the refund on a scheduled refund date.

Have questions about a charge, payment, refund, or balance? We are here to help. You can call us at (928) 226-4237 or email us at student.accounts@coconino.edu.